Reservations are confirmed once full payment is received. We hold your reservation for one week to allow your payment to reach our account, after that if not received, your dates will be released.

 

Available payment methods include international bank transfer, TransferWise, debit or credit card (additional 3% charge, Amex is not currently accepted) and PayPal (additional 5% charge).

 

Any refund processed by Rimba Villas in another currency which is not IDR, will be subject to the exchange rate on the day the payment is processed. We are not responsible for any fluctuation in currency rates.

 

An extra bed and baby cot can be arranged. We ask our guests to book these at the time of the reservation as we have limited availability.

 

Our guests can expect a place of quiet and calm at Rimba Villas. No parties or events are therefore allowed. We ask our guests to respect the quiet hours between 9pm and 7am.

 

Cancellation Policy

 

Cancellations received 30 days before the check in date, will follow a partially refundable cancellation policy: 50% of the total of the reservation will be refunded.

 

Cancellations received within 30 days of the check in date are 100% non refundable.

 

Any requests to amend the standard policy will be taken into consideration and pre-agreed with our guests before any reservation is made. Written confirmation will be sent via email.

 

We advise our guests to buy travel insurance to cover any possible cancellation fees. It could occasionally happen that, due to adverse weather conditions, the fast boats to the Gili islands are not operating. Alternatively, you can travel by slow ferry, or book a short flight from Bali to Lombok. Any travel disruptions will not change the standard cancellation policy attached to your booking.