Terms & Conditions
Reservations
Reservations are confirmed once the deposit or full payment is received.
For reservations made more than one month before arrival, we hold your reservation for 72 hours to allow your payment to reach our account. If payment is not received within this time frame, we reserve the right to release the dates.
Payment Methods
We accept the following payment methods:
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Online transfer through Wise
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International bank transfer
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Credit card through Payment Link
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Cash, debit or credit card for on site bill payment
Cancellation Policy
Any cancellation received more than 30 days prior to the arrival date will incur a charge of 50% of the booking value.
Any cancellation received within 30 days prior to the arrival date will be charged 100% of the booking value.
Failure to arrive at the property will be treated as a No-Show and will incur a charge of 100% of the booking value.
Travel Insurance and Weather Disruptions
We strongly advise our guests to purchase travel insurance to cover any potential cancellation fees or unexpected situations. In rare cases, fast boats to the Gili Islands may not operate due to adverse weather conditions. As an alternative, you can travel by slow ferry or book a short flight from Bali to Lombok. Please note that any travel disruptions, emergencies, or changes in plans, including delays caused by weather, do not alter our standard cancellation policy.
No-Show Policy
Failure to arrive at the property due to personal reasons, emergencies, or weather conditions are treated as a No-show and are not eligible for a refund.
Amendments to Standard Policy
Any exceptions to the standard cancellation policy must be agreed upon before a reservation is confirmed. Once a booking is made, the cancellation policy remains final, and no further modifications will be accommodated. Any pre-agreed amendments will be confirmed in writing via email.
By making a reservation at Rimba Villas, you agree to abide by these terms and conditions. If you have any questions or special requests, please contact us directly here or email us at rimbagiliair@gmail.com.